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Talk to us 0161 443 0000

Technical Support Engineer (LS3211)

Salary:

£Negotiable depending on experience

Location:

Yorkshire & the Humber

Location: South Yorkshire

 

The Role:

  • The technical support engineer is responsible for answering incoming phone calls and e-mail queries from customers and colleagues and addressing their questions and concerns, as well as troubleshooting any technical issues they may have.
  • Providing over the phone technical support to customers and colleagues
  • Promotion of the Technical Support Centre to all customers and colleagues at all times
  • Development of the Technical Support Centre operating procedures and performance in conjunction with the Head of Technical Engineering.
  • Supporting Project Manager and engineering technicians on projects
  • Supporting the Spares Department with identifying spares/parts
  • Assisting the Service Manager and providing information to enable preparation of Service quotes
  • Advise Service Manager on deployment of engineers to service call outs.
  • Assisting Projects & Installations Manager on information required for installations.
  • Assist Procurement Manager with identifying accessories.
  • Supporting applications with Sales support as and when required.
  • Providing customer solutions for their engineering issues
  • Building and maintaining customer relationships.
  • Developing a close relationship with their Principals.
  • Mentoring junior engineers, trainees and apprentices
  • Management and utilization of Salesforce
  • Demonstrating and engaging others in the Company Core Values
  • Any other duties which may be appropriate to fulfil the present and future needs of the business.

 

Requirements:

  • Electrical engineering apprentice trained
  • Machine Tool background essential
  • Fully conversant with CNC machine tools, CNC machine tool commissioning, PLC fault finding
  • Good mechanical understanding of CNC machine tools
  • Working knowledge of hydraulic and pneumatic systems
  • Good communicator both verbally and written.
  • Ability to work within a team to achieve common goals.
  • Leadership skills.
  • Decision maker.
  • Ability to handle multiple priorities, organise workload and meet deadlines.
  • Proficient in Microsoft Office.
  • Must have a valid full UK driving licence.

 

Benefits/ Hours:

  • 24 days holiday, includes Christmas shutdown period, plus Bank Holidays (32 in total)
  • Company Pension Scheme with 5% employer contribution
  • Private Medical Insurance
  • Company Car
  • Participation in Profit Sharing Scheme

Apply

Contact Abbie Morrison:

Abbie Morrison

Dedicated Administrator
0161 443 0064

Our specialist advisors

Meet everyone...
Kirstie Whitehead
Sales Director
Wayne Tyson
Divisional Director
Rachel O’Connell
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Alison Dagnall
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Anna Gale
Senior Engineering Consultant
Sue Kirkman
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Craig Smith
Direct Mail & Print Consultant
Ramona Brooks
Machine Tools and Tooling Consultant
Darren White
Specialist Engineering Consultant
Jonathan Morgan
Flexible & Rigid Packaging Consultant
Emma Ingham
Senior Administrator
Abbie Morrison
Dedicated Administrator
Debbie Sheridan
Business Development Manager
Susan Oliver
Dedicated Administrator & HR Manager

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What do they say about us?

Our Client say

"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."
James Boydell
STi Group

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