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Talk to us 0161 443 0000

Technical Specialist – Control Valves

Salary:

£45,000 - £50,000

Location:

Scotland

The Role:

  • Respond to technical sales enquiries from customers, qualifying all enquiries to ensure proposals demonstrate the company’s full product and capabilities portfolio, maximising all bookings opportunities and quote to order ratio
  • Ensure all proposals meet the customers’ application and operational needs, are technically engineered and are accurate and commercially verified and offer the best solutions that highlight customer business benefits
  • Liaise with Field Sales and Account Management to prioritise effort, gather competitive intelligence, agree product direction and price strategy to improve customer service consistent with account plans that contribute to their ongoing development
  • Assisting members of the internal sales team to overcome technical customer and factory queries
  • Supporting with the development of the internal sales team to optimize their technical knowledge
  • Using standardised European and Business Unit processes, ensure the timely entering of orders into the sales order processing system verifying that all data is checked and accurate
  • Maintain delegations of authority
  • Maximise opportunities for all other company divisions wherever possible;
  • Work with Field Sales to report on quotation and project potential utilising Siebel Customer Relationship Management (CRM) tool
  • Liaise with Credit Management to resolve any invoice discrepancies and help reduce the company DSO levels
  • Be organised in your approach to quotations, time management and be able to organise others when needed within your specific work area
  • Ensure full compliance with legal and Company requirements with regards to Trade Compliance and Ethical Business and follow necessary procedures
  • Technically clean & load customer orders into business system, manage dates, ITC and commercial terms
  • Other responsibilities or tasks that are within your skills and abilities, whenever reasonably instructed

 

Requirements:

  • Educated to HNC/Degree level in an engineering discipline or equivalent, or relevant experience in the industry
  • Experience of operating within the Control Valve and Regulators market
  • Demonstrate ability to communicate well across a matrix organisation
  • Background and experience in Inside Sales and/or Customer Service equivalent roles essential
  • Experience of using product and business systems and standard business reporting tools, for example Oracle and CRM systems is advantageous
  • Demonstrate ability to communicate at both technical and commercial level to resolve customer issues
  • Awareness of LEAN principles, desirable
  • Knowledge of company products and portfolio would be advantageous
  • English fluency to business standard essential
  • Computer literacy essential with proficiency in Microsoft Office applications [Excel, Work and PowerPoint] essential
  • Demonstrate Think Customer values

Demonstrates the Company Values

Apply

Contact Anna Gale:

Anna Gale

Senior Engineering Consultant
0161 443 0006

Our specialist advisors

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Wayne Tyson
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Anna Gale
Senior Engineering Consultant
Alison Dagnall
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Sue Kirkman
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Craig Smith
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Lee Everett
Packaging Consultant
Emma Ingham
Senior Administrator
Abbie Morrison
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What do they say about us?

Our Client say

"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."
James Boydell
STi Group

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