-print 25years INDUSTRYSPECIALISTS arrow-down arrow-left arrow-right arrow-up bms bubble capital-equipment close drives facebook fmcg ingredients linkedin machine-tools packaging print search twitter psychometric-profiling
Toggle Menu
Talk to us 0161 443 0000

Technical Service Representative (LE2057)


£35k-£45k + benefits



Responsible for providing packaging technology expertise, knowledge, advice and leadership to ensure the business meets both its supply and commercial objectives across UK operations.


As this is primarily a field support role, a significant amount of travelling may be required, mainly within the UK.   


This role covers all flexible packaging types and processes across a wide range of pack formats and brands. Considerable knowledge and experience is required of all these to operate effectively.


This role will also interact with a considerably wide and diverse number of teams both internally and externally at all levels, the ability to work effectively with such stakeholders is critical.


Experience of manufacturing excellence techniques, processes, quality management systems, and problem solving methodologies would be extremely useful.


Key Activities and Responsibilities

  • Resolving quality issues and reducing customer complaints.
  • Leading and delivering projects in areas of problem resolution, technical transfer and cost saving.
  • Leveraging innovation from Suppliers, Academia, Innovators etc. in furthering our NPD function.
  • Supporting the commercial function to resolve packaging issues.
  • Providing packaging expertise and knowledge to production sites to drive improvements via materials, equipment and processes to ensure optimal NPD developments.
  • Ensuring packaging knowledge and expertise on material science, processes and manufacturing skills/ competencies are transferred within the business.
  • Lean manufacturing, six sigma and related techniques.
  • Writing high quality specifications, BOM’s, trial requirements etc.
  • Good understanding of packaging sustainability.
  • Working in a multi branded environment.
  • The investigation, data analysis, hypotheses proposal, test generation and trials required to help improve and solve quality/supply problems.
  • Working with the Quality functions across the 2 sites to reduce customer complaints and positively impact on our quality performance
  • Identifying cost saving opportunities for the business and undertake cost-engineering exercises
  • Leading sector innovation initiatives
  • Developing and maintaining accurate packaging specifications, ensuring that they are validated.
  • Recognise opportunities in applying new technologies, innovation, materials, and processes to deliver competitive benefits that create new sales opportunities.

Knowledge and Experience

  • A thorough understanding of flexible packaging, and associated technologies; polymers, papers, inks, functional and decorative coatings
  • A good understanding of the interface between the Pack and machinery.  The focal point for all packaging related issues and will be therefore be expected to troubleshoot any packaging-related issues on our clients’ production lines.  An engineering bias would therefore be an advantage.


  • The quick approval, acceptance and control of alternative suppliers/products.
  • Clear and authoritative advice and recommendations to Customers and Production sites.
  • The ability to recognise opportunities in applying new technologies, innovation, materials, and processes to deliver competitive benefits.
  • The capability to independently manage a high level of multiple projects, where they are all important and urgent, on-time and to budget with the appropriate level of engagement.
  • Shares learnings between production sites obtained from active participation in issue investigation and resolution.
  • Ability to solve significant technical issues and develop robust action routes to move towards resolution.


Contact Abbie Morrison:

Abbie Morrison

Dedicated Administrator
0161 443 0064

Our specialist advisors

Meet everyone...
Kirstie Whitehead
Sales Director
Wayne Tyson
Divisional Director
Rachel O’Connell
Business Development Director
Alison Dagnall
Senior Print Consultant
Anna Gale
Senior Engineering Consultant
Sue Kirkman
Senior Print Consultant
Craig Smith
Direct Mail & Print Consultant
Darren White
Specialist Engineering Consultant
Jonathan Morgan
Flexible & Rigid Packaging Consultant
Emma Ingham
Senior Administrator
Abbie Morrison
Dedicated Administrator
Debbie Sheridan
Business Development Manager

Latest jobs

10 Oct 2019
UK Sales Manager (LE2058)
c. £65k (neg) plus bonus
10 Oct 2019
Digital Press Operator
Yorkshire & the Humber
£Neg dep on exp
10 Oct 2019
Account Manager – Large Format (CS3367)
North West
£Neg. depending on experience
9 Oct 2019
Technical Service Representative (LE2057)
£35k-£45k + benefits
9 Oct 2019
Machine Tools
VMM Engineer (LS3226)
£Negotiable depending on experience + bonus
7 Oct 2019
Account Manager – CS3385
West Midlands
£Neg dep on exp
4 Oct 2019
Drives, Controls & Instrumentation
Commercial Officer (AG3225)
West Midlands
4 Oct 2019
Sales Executive – Food Ingredients/Packaging (LE2056)
up to £50k + uncapped bonus + Car + benefits
4 Oct 2019
Senior Account Manager – CS2202
South East
£Neg dep on exp
2 Oct 2019
Drives, Controls & Instrumentation
Industrial Electrician (DW3224)
South East

Trusted by

Prismaflex UK Ltd
Manchester Paper Box (1964) Ltd
BG Energy Solutions
Brunel Promotions
Jurgen Knabe
Stuart Clark
Richard Kingsbury
John Bannister
Mike Jenkins
Tony Cooper
Liane Avery, Project Manager
Douglas Mackay
Neil Riddolls
Managing Director
Sales Director
James Boydell
What do they say about us?

Our Client say

"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."
James Boydell
STi Group

Key Recruitment has updated its cookie policy. We use third-party cookies to personalise content, provide social media features, and analyse our traffic to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Key Recruitment website. I consent to cookies Find out more