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Talk to us 0161 443 0000

Service Manager (DW3090)

Salary:

£38k - £40k (Negotiable depending on experience)

Location:

Yorkshire & the Humber

Location: South Yorkshire/ North UK

 

The Role:

  • Manage and supervise daily operation of Service Department staff, including Service desk staff, workload planning, co-ordination of urgent/technical support issues, critical breakdown escalations, service engineer utilisation/deployment, use of sub-contract staff where applicable.
  • Accountable for RFS workflows and resolution timelines and maintaining accurate data in their CRM database – Salesforce.
  • Optimize service process in order to improve customer satisfaction.
  • Communicate to customers in a clear, concise and timely manner.
  • Drive KPIs through the Department and reporting on service KPIs.
  • Follow up customer satisfaction surveys.
  • Manage cost control within the Service Department.
  • Focus on service policy development and implementation – including service plans & warranty packages.
  • Employee coaching and career development within a performance driven culture.

 

Requirements:

  • At least 3 – 5 years of Service Management experience within a manufacturing / engineering background.
  • Strong electrical or mechanical background.
  • Good understanding and knowledge of CNC machine tool technology is desirable but not essential.
  • Ability to work within and lead a team to achieve common goals.
  • Decision maker.
  • Good communicator both verbally and written.
  • Ability to handle multiple priorities, organise workload and meet deadlines.
  • Fully conversant with Microsoft Office suite of software.
  • Salesforce user desirable but not essential as training will be given.

 

Benefits:

  • 24 days holiday includes Christmas shutdown period, plus Bank Holidays
  • Company Pension Scheme with 5% employer contribution
  • Life Assurance Cover
  • Private Medical Insurance
  • On site car parking

Apply

Contact Darren White:

Darren White

Specialist Engineering Consultant
0161 443 0025

Our specialist advisors

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Kirstie Whitehead
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Wayne Tyson
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Craig Smith
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Jonathan Morgan
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Debbie Sheridan
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STi Group

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