Responsible for the creation and delivery of the service strategy, taking specific responsibility for growth and development of client service provision and ‘new build’ projects, test, inspect and commission.
Maintain & develop the commercial activities associated with new service management contracts.
Deliver the staff management activities for all personnel within the department (including appraisals and personal development plans).
Increase revenue generation by developing new customers and adding to our existing customer base.
Capitalise on new opportunities to develop new revenue streams from existing customers by working with the sales team.
To ensure all project commissioning phases are delivered to the contracted schedule(s).
Maintain the technical expertise of the department through regular team development/training activities.
Ensure the provision of client technical training on the specific deployed technologies.
To be a member of the management team, support the overall business budgetary process, and manage costs in line with the agreed budget or revised forecast.
Produce timely management reports on the performance of the department inclusive of OTIF and revenue performance.
Understand the full-service contract scope across all customers.
Manage and Plan effective utilisation of the service schedule activity.
Manage re-contract negotiation and administration.
Chair customer reviews on service performance.
Comply with the organisation’s QA and SHE systems and support required updates as the business develops.
Interface with the Sales & Engineering team to manage the business resource requirements.
Contribute to management team activities.
To provide mentoring and coaching for the Service sales staff.
Undertake any duties within skill set as required.
May be required to attend site or off-site meetings.
Required to attend training courses relevant to the position and in order to provide internal/external training.
HNC/HND in Engineering or relevant equivalent.
MBA/BSc (HONS) in Engineering or Business Management (preferred).
5 years’ experience of business development within the Gas, Energy or Utilities sector.
5 years supervisory/management experience of a department.
2 years managing a department within the UK Energy or Utilities sector.
Broad experience of managing various measurement and component technologies in the field or Laboratory.
I have been very pleased with the position which Key recruitment had found for me and was also very pleased with the help and advice leading up to my interview and the fast response after the interviews. If I were eve...read what all our candidates say.
I found the service Key Recruitment provided was excellent.
Anna understood my requirements very well, I was successful in the first role she matched with me.
I had regular contact throughout the process...read what all our candidates say.
Alison has an in-depth knowledge of the Print trade. She understood my requirements perfectly, matching my skills and abilities with the company selected.
...read what all our candidates say.
"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."