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Service Manager (DW3082)




North West

The Role:

  • Responsible for the creation and delivery of the service strategy, taking specific responsibility for growth and development of client service provision and ‘new build’ projects, test, inspect and commission.
  • Maintain & develop the commercial activities associated with new service management contracts.
  • Deliver the staff management activities for all personnel within the department (including appraisals and personal development plans).
  • Increase revenue generation by developing new customers and adding to our existing customer base.
  • Capitalise on new opportunities to develop new revenue streams from existing customers by working with the sales team.
  • To ensure all project commissioning phases are delivered to the contracted schedule(s).
  • Maintain the technical expertise of the department through regular team development/training activities.
  • Ensure the provision of client technical training on the specific deployed technologies.
  • To be a member of the management team, support the overall business budgetary process, and manage costs in line with the agreed budget or revised forecast.
  • Produce timely management reports on the performance of the department inclusive of OTIF and revenue performance.
  • Understand the full-service contract scope across all customers.
  • Manage and Plan effective utilisation of the service schedule activity.
  • Manage re-contract negotiation and administration.
  • Chair customer reviews on service performance.
  • Comply with the organisation’s QA and SHE systems and support required updates as the business develops.
  • Interface with the Sales & Engineering team to manage the business resource requirements.
  • Contribute to management team activities.
  • To provide mentoring and coaching for the Service sales staff.
  • Undertake any duties within skill set as required.
  • May be required to attend site or off-site meetings.
  • Required to attend training courses relevant to the position and in order to provide internal/external training.



  • HNC/HND in Engineering or relevant equivalent.
  • MBA/BSc (HONS) in Engineering or Business Management (preferred).
  • 5 years’ experience of business development within the Gas, Energy or Utilities sector.
  • 5 years supervisory/management experience of a department.
  • 2 years managing a department within the UK Energy or Utilities sector.
  • Broad experience of managing various measurement and component technologies in the field or Laboratory.


Contact Darren White:

Darren White

Specialist Engineering Consultant
0161 443 0025

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