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Talk to us 0161 443 0000

Service Coordinator (DW2456)

Salary:

£20k - £23k

Location:

North West

Location: Manchester

 

The Role:

  • You shall be responsible for organising the efficient and cost-effective running of Field Service activities. This shall mean that both planned and reactive work is catered for and that the most adequately positioned and qualified engineer attend their customers’ sites in the most prepared fashion as possible.
  • You shall also engage Service partners in the field as per the Service partner plan, liaising with Admin Execution specialist.
  • As well as ensuring that your specialist field of work is tended to, you shall also understand and be capable of supporting and managing general administration tasks within the remit of this responsibility.
  • Co-ordinate the activities of the Field Service Engineers
  • Interface with customers by telephone and email.
  • Raise and process quotes on Salesforce and SAP for reactive site visits
  • Be aware of technicians/engineer’s technical ability.
  • Provision of all relevant information prior to engineers’ visits
  • Ordering and booking spares parts to boot stock for all site visits
  • Entering all tools and fittings required for site visits onto the SMP planner board
  • General duties deemed relevant by the Manager

 

Requirements:

  • Educated to GCSE standard or equivalent
  • Some technical knowledge of the process industries would be an advantage
  • SAP / SMP
  • Lotus notes and Salesforce.com
  • Customer rapport building skills
  • Good telephone manner
  • Assertiveness
  • Ability to work under pressure
  • To be self-motivated and have the ability to work on own initiative and as part of a team
  • A flexible approach to working activities
  • Good organisational skills
  • Excellent punctuality and timekeeping
  • Computer literate

Apply

Contact Darren White:

Darren White

Specialist Engineering Consultant
0161 443 0025

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