You shall be responsible for organising the efficient and cost-effective running of Field Service activities. This shall mean that both planned and reactive work is catered for and that the most adequately positioned and qualified engineer attend their customers’ sites in the most prepared fashion as possible.
You shall also engage Service partners in the field as per the Service partner plan, liaising with Admin Execution specialist.
As well as ensuring that your specialist field of work is tended to, you shall also understand and be capable of supporting and managing general administration tasks within the remit of this responsibility.
Co-ordinate the activities of the Field Service Engineers
Interface with customers by telephone and email.
Raise and process quotes on Salesforce and SAP for reactive site visits
Be aware of technicians/engineer’s technical ability.
Provision of all relevant information prior to engineers’ visits
Ordering and booking spares parts to boot stock for all site visits
Entering all tools and fittings required for site visits onto the SMP planner board
General duties deemed relevant by the Manager
Educated to GCSE standard or equivalent
Some technical knowledge of the process industries would be an advantage
SAP / SMP
Lotus notes and Salesforce.com
Customer rapport building skills
Good telephone manner
Ability to work under pressure
To be self-motivated and have the ability to work on own initiative and as part of a team
I made a great career move with the help from Key. The advice, information and support was excellent and I am very grateful to them for their professional guidance. I have recommended friends to Key and will continue ...read what all our candidates say.
I found the service Key Recruitment provided was excellent.
Anna understood my requirements very well, I was successful in the first role she matched with me.
I had regular contact throughout the process...read what all our candidates say.
I found Key Recruitment to be a very professional and knowledgeable company with different expertise in all sectors.
I would not hesitate to recommend this agency to any company or prospective candidate.
...read what all our candidates say.
"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."