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Talk to us 0161 443 0000

Senior Technical Support Engineer


£45k + 15% bonus


South West

The Company:

Instrumentation & Analytics


The Role:

  • To provide application, evaluation, commissioning and fault diagnosis support to products and key end users globally for Global
  • To develop Post Sales Technical Support for Instrumentation & Analytics products in conjunction with respective Technical Support specialists and Product Sales Managers
  • Product and application training to improve/consolidate LSU position on knowledge curve to support Water and Process Industries
  • Post-sales technical support of Measurement & Analytics products
  • To develop Technical Support Reporting tools by introducing key measurable related to improved visibility and reporting of: Enquiry log, data base and trends, Activities in focus territories – for e.g. trials, training seminars & time spent overseas
  • To provide direct customer and market feedback to Sales, Marketing and D&D departments for new products and product improvement programmes.
  • To assist with training and increasing technical knowledge of Product Sales Managers as well as Sales Support Engineers via a formalised and accredited training programme.
  • To play an active role in ensuring that, through total quality commitment, the Company’s quality charter objectives are met.
  • To assist in ensuring compliance with Health and Safety requirements of work practices and product performances



  • In-depth knowledge of measurement principles of analytical water analysis products.
  • Experience at problem solving.
  • Highly motivated
  • To be self-reliant
  • Resilience
  • Clear communicator
  • Comfortable in delivering F2F training
  • Knowledge of the analytical products and technologies.
  • Demonstrable track record of supporting remote customers.
  • Able to communicate clearly and concisely
  • HNC/Degree in a relevant science or technology subject


Contact Anna Gale:

Anna Gale

Senior Engineering Consultant
0161 443 0006

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