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Talk to us 0161 443 0000

Senior Technical Support Engineer

Salary:

£45k + 15% bonus

Location:

South West

The Company:

Instrumentation & Analytics

 

The Role:

  • To provide application, evaluation, commissioning and fault diagnosis support to products and key end users globally for Global
  • To develop Post Sales Technical Support for Instrumentation & Analytics products in conjunction with respective Technical Support specialists and Product Sales Managers
  • Product and application training to improve/consolidate LSU position on knowledge curve to support Water and Process Industries
  • Post-sales technical support of Measurement & Analytics products
  • To develop Technical Support Reporting tools by introducing key measurable related to improved visibility and reporting of: Enquiry log, data base and trends, Activities in focus territories – for e.g. trials, training seminars & time spent overseas
  • To provide direct customer and market feedback to Sales, Marketing and D&D departments for new products and product improvement programmes.
  • To assist with training and increasing technical knowledge of Product Sales Managers as well as Sales Support Engineers via a formalised and accredited training programme.
  • To play an active role in ensuring that, through total quality commitment, the Company’s quality charter objectives are met.
  • To assist in ensuring compliance with Health and Safety requirements of work practices and product performances

 

Requirements:

  • In-depth knowledge of measurement principles of analytical water analysis products.
  • Experience at problem solving.
  • Highly motivated
  • To be self-reliant
  • Resilience
  • Clear communicator
  • Comfortable in delivering F2F training
  • Knowledge of the analytical products and technologies.
  • Demonstrable track record of supporting remote customers.
  • Able to communicate clearly and concisely
  • HNC/Degree in a relevant science or technology subject

Apply

Contact Anna Gale:

Anna Gale

Senior Engineering Consultant
0161 443 0006

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"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."
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