Senior Internal Sales Engineer
Salary:
Basic £33k-£35k OTE £38K
Location:
North West
The Role:
- Manage incoming customer enquiries by telephone and email
- Prequalify customers’ enquiries; technically, commercially and negotiate terms (if required) of the requirements and adhere to credit control procedures 3
- Produce clear and accurate proposals
- Actively participate in the utilisation of salesforce.com/SAP for the purpose of co-operation and collaboration of business opportunities
- Maintain Sales pipeline with forecast date and probability
- Manage Sales pipeline regarding open opportunities to close sale
- Work closely with all teams/departments to develop and improve customer performance
- Completion of applicable documents to ensure accurate processing of orders
- Own and manage customer accounts including database maintenance
- Enhance product knowledge via formal training, on-the-job training, and elearning
- Promote our Digital Sales platform
- Prioritise workload and self-manage activities
- Liaise with Application Consultants and/or Industry Managers for complex applications
- Identify cross-selling opportunities and communicate with Service and Solutions to develop integrated offering and expand sale
- Maintain an understanding of the company’s business including specific industry segments
- Take ownership of complaints, returns, and other issues affecting customer satisfaction
- Commit fully to the Company Performance & Development Review Process
- Work to the company Quality Assurance Procedures
- Assist with any other Sales duties as required
Requirements:
- Ideally educated to Degree level – technical degree or equivalent relevant industry qualification. Must have English Language and Maths GCSE
- Previous work experience in the process industry or with instrumentation is advantageous but not essential, as is commercial sales experience
- Excellent communication skills and telephone/digital (Skype/GoTo/Microsoft Teams etc) manner
- Excellent interpersonal skills with a high regard for exceptional customer service
- Commit to practicing positive behaviours with customers and colleagues; be realistic, be there, build trust, think ahead, communicate, and make their day.
- Self-motivated with a positive attitude
- Able to multi-task and work under pressure
- Able to work as a team member and as an individual
- Prioritise and organise own workload
- Empowerment – able to take ownership
- Consultative selling approach with questioning techniques
Computer literate
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