As a senior account manager you will be responsible for the day to day management of a team of seven, based in the client’s head office. You will manage creative services, typesetting and artwork
Your responsibilities will include storage and distribution from a central UK warehouse and a warehouse based abroad
Your role will be to manage the production and delivery of printed collateral, corporate merchandise, translation services and large print/braille. You will also be responsible for the efficient management of mailing campaigns.
You will be required to attend client meetings and will therefore demonstrate an unflappable approach to problem-solving and managing difficult situations
Managing the contract
Show leadership, take ownership of situations and problems and deliver solutions
Act as first escalation point for client
Managing the account team and Studio
Ensure the strict adherence to customer SLA
Monitor orders placed and ensure delivery to specification and schedule
To work unsupervised, at the direction of the account director
Prepare reports as necessary
To provide print production advice and technical support
Monitoring service provision and overseeing administration
Advise on how to optimise production to maximise cost efficiencies
To be sufficiently experienced to make a commercial decision
Liaising with the client, discussing and agreeing specification
Placing orders as required
You will build relationships with the customer and manage perceptions and expectations, develop a good understanding of the client’s business and industry sector
Working in the production management team you will constantly review and revise procedures within the team and with your suppliers to ensure the most efficient method of working
You will normally be required to work from the office, however at times with reasonable notice, you will need to attend company client and company supplier premises and, where it is unavoidable, to stay overnight in local hotel accommodation
The company will reimburse the cost of travel & subsistence and hotel accommodation
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