The Company: My client is a leading manufacturer of high performance products & specialist instruments.
The application engineer position requires a customer service focused individual.
The engineer provides customers with prompt and accurate answers.
The position’s main focus is phone support which includes inbound and outbound calling.
The technical phone support requires the knowledge to select from a wide range of sensors and instrumentation to meet the customer’s application or requirement needs, create quotes, enter orders and provide post sales technical support.
Some in the field activities may be required from time to time.
Drive and contribute to the achievement of sales performance of the region, identifying and proactively engaging with large or high potential customers.
Provide Customer Service by meeting the needs of the customer and providing an exceptional customer satisfaction experience.
Identify customers’ needs and provide the ‘best’ or ‘total’ solution from a wide range of products and services.
Maintain exceptional communication skills – both verbal and written
Create customer quotations and enter sales order.
Identify areas of growth for individual products, product areas, and markets, and provide feedback to marketing, design, and sourcing groups.
Meet and exceed key performance measurements
Support Internal Customers such as: Customer Service,
Maintain the quality requirements to meet the standards established by the Company.
Must thrive in a high-performance environment.
Must have the ability to multi-task.
Must have excellent verbal and written communication skills.
B.Eng. degree in a technical field (Preferably C&I, Electrical) with 3 -5 years of similar sales/engineering experience, or an industrial instrumentation and process control background coupled with a recognised academic qualification.
Fluent in English (both oral and writing), other European language skills an advantage.
Technical – Understands and can communicate product application requirements clearly, with extensive experience in Temperature, Flow and Level environment.
Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Persuasion – Persuading customers to change their minds or behaviour.
Service Orientation – Actively looking for ways to help people.
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