Customer Support – assist customers in the resolution of company product service and application problems, where necessary initiate, lead and be available to support the on-call rota.
Sales Support – assist Sales Engineers in the demonstration of company products, solutions and services to potential customers and to provide guidance in product application and after sales service
Proactively identify Service/Product opportunities and assist the pursuit
Assist in preparation of support documents for Sales opportunities
Working Environment – be flexible to work throughout the British Isles, offshore or abroad and work unsociable hours including weekends to support customers
Safety Systems – carry out work on Safety Instrumented Systems (SIS) to company procedures
Project Execution – develop and implement product/system configuration changes at site to meet customer requirements
Customer Training – Provide on-site customer training in the application, service and operation of company products, solutions and services
Technical Consultation – Provide technical consultation and site engineering services for their installed base customers, assisting in optimizing their control & instrumentation systems and utilizing the full functionality of their products and solutions
Project Control – Fully understand site works: as detailed in upgrades, site modifications and enhanced service projects in support of company installed base customers
Project Management – responsible for the managing and the delivery of a project to the customer from the URS – quotation – Engineering – Commissioning – Site Support
Field Engineering Support – Field Service Engineering Team technical support assistance working with the GSC and Austin Advance Services Team when required
HNC/Degree in Engineering discipline or equivalent preferred;
Extensive knowledge of DeltaV products or competitor DCS and good configuration skills;
Background in Industrial Control and Instrumentation;
Experience with configuring and installing interfaces i.e. OPC, Modbus, Profibus;
Experience in developing Project documentation and processes i.e. URS, DDS, FDS;
Excellent communication skills;
Network and OS experience with Windows 7 or 10 / 2008 or 2016 server;
Experience of SIS would be an advantage;
Experience of a legacy system would be an advantage (ProvoX & RS3);
Self-motivated, proactive and able to manage own time against a fixed budget;
Occasional short duration visits to offshore installations is a requirement of the role and there would be a requirement to pass and maintain medical and offshore training;
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Highly professional staff
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It was fantastic knowing that Sue was working away in the background looking for an opportunity fo me.
I cannot stress how much that meant to me and my family. I would be more than happy to recommend Key to any...read what all our candidates say.
I would highly recommend Sue to other candidates; she takes time to understand what you are looking for and your requirements / needs. Sue is very easy to get on with and takes the time to understand you as a person, ...read what all our candidates say.
"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."