Company: Worldwide leader in pressure and temperature measurement
To proactively take steps to increase sales, provide excellent customer service and increase the profitability of the company
To ensure that all team members carry out their work in an accurate and timely manner and as specified in their respective job descriptions.
Measure, and positively influence, the customer service KPI’s as detailed within the Sales Charter.
Drive high performance by acting as a day-to-day leader, providing coaching, guidance and mentoring to all team members on sales processes and technical [systems and product] information to help to overachieve on all KPI metrics.
Proactively look for opportunities to optimise the internal sales operation. Do this in association with the Divisional Manager to ensure synergy between Internal and External objectives.
Promote a friendly, professional and helpful response across the team in all interactions with their customers.
To carry out reviews and appraisals for team members, ensuring that these are written up in a professional and timely manner.
Ensure that standard operating procedures for all sales order processes are adhered to. Influence the content of the SOP’s as part of this work (i.e. regularly review the systems and procedures within your area of responsibility to ensure they provide optimum use of resources).
Share and implement good/best practice together with the Inside Sales Manager in the Process Instruments Division.
Continually seek to gain efficiencies in their processes and systems.
An experienced technical sales professional with a proven track record in achieving sales growth within an internal sales management role.
A higher qualification in a technical discipline would be advantageous.
Minimum of 2-years’ experience in a similar management or supervisory role.
Close proximity to their offices in Surrey.
Proactive in their approach to supporting colleagues and customers alike.
Works with a sense of urgency and has the ability to assimilate and apply information quickly and effectively.
Thorough and tenacious in looking for opportunities to continually improve their customers’ satisfaction by working with an already high performing internal team in a structured and people-oriented manner.
Leads by example and has the drive to maintain the highest levels of service by working in a sustained, professional and reasoned way.
Has the attention to detail, adaptability and objective judgement, together with the ability to achieve results whilst maintaining relationships.
Craig made sure to cater to my needs within the job – he had a clear conversation with me prior to looking for an opportunity for me and he made sure to bring me more than one option to choose from.
...read what all our candidates say.
Even though I wasn’t initially looking for a move Sue phoned me from time to time, and just got to know me. She was never pushy, and I was happy to talk to her. So when I knew it was time to find the right compa...read what all our candidates say.
Anna had a very good understanding through a long standing relationship with Key Recruitment.
I found Anna offered a variety of roles not just by job title but by skill set & experience. Effectiveness of fe...read what all our candidates say.
"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."