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Internal Sales Manager (DW3054)

Salary:

30-40k

Location:

North West

Location: Manchester

 

The Role:

  • Proactively take steps to increase sales
  • Increase the profitability of the company
  • Ensure that all internal sales team members carry out their work in an accurate and timely manner
  • Drive high performance by acting as a day-to-day leader, providing coaching, guidance and mentoring to sales team
  • Measure, and positively influence, the internal sales Key Performance Indictors as agreed by management
  • Plan and complete reviews, appraisals, training, development and assist in recruiting staff
  • Handle complaints and queries from customers and staff and escalate problems to the Senior Management
  • Promote a friendly, professional and helpful team response in all interactions with their internal and external customers
  • Continually seek to gain efficiencies in their processes and systems
  • Complete additional tasks in order to meet departmental, development or change objectives
  • Proactively look for opportunities to optimise the internal sales operation and its processes with the management team to ensure synergy between departmental objectives and the Partnerships, Manufacturing and Service three pillars strategy
  • Review sales processes and technical [systems and product] information to help to achieve on all KPI metrics
  • Oversee, and actively seek to reduce, the levels of customer (NCR’s), credit requests, returns
  • Seek to anticipate and resolve (before they happen) specific situations where they have the potential to not meet on their obligations or commitments to their customers, whilst educating and reviewing to ensure a ‘right first time’ culture
  • Ensure the CMS system is updated as required
  • Aim to meet and exceed good customer service levels whilst working to the Quality Assurance Systems

 

Requirements:

  • Knowledge of process instrumentation is an advantage
  • Knowledge of ERP or MRP software is essential
  • Experience of managing a pro-active sales team
  • Experience as a technical sales professional with a proven track record in achieving sales growth
  • Minimum 2 years’ experience in monitoring staff performance, appraisals, disciplinary action and training
  • Able to assimilate and apply information quickly and effectively
  • Able to refine internal sales processes and support their colleagues and customers
  • Thorough and tenacious in looking for opportunities to continually improve customer satisfaction
  • Strong technical, organisational, communication, analytical, team-working skills
  • Resilience to work under pressure to meet tight deadlines with attention to detail

Apply

Contact Darren White:

Darren White

Specialist Engineering Consultant
0161 443 0025

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