This is a coordinating role encompassing the elements of both Internal Sales Liaison with the Customer & Production.
The aim is to ensure that Customer requirements are met by the company specifically related to delivery times and quality and accuracy of specification.
Ability to follow all necessary systems and procedures that are relative to the job and Department within the company’s procedures Health & Safety, Food & Hygiene, Environment, ISO 9000, BRC Standards or any relevant procedure.
To support the Key Accounts Managers to ensure their customers receive the ‘best service’. This may include trips to customers factories in the company of the Key Account Manager or attending meetings internally.
To Liaise with customers both in person and by telephone and other internal departments i.e. Production Administration Dept.
Requesting and obtaining price information form the Estimating Dept. and confirming prices to Customers.
Requesting samples / mock-ups from the Design Centre.
Processing of orders and raiding orders on the systems & progress chasing of orders.
Inputting of ‘call offs’ and negotiating deliver date with the customer to achieve best efficiencies in the factory.
Supplying customers with all information needed i.e. stock sheets.
Chasing the customers to take stock that’s overdue and arranging for the stock to be delivered or invoiced.
Liaising with the Key Accounts Manager on overdue accounts.
To work with the planner to ensure a suitable production slot has been arranged for the order, if any of the requirements cannot be met then it it’s essential that this is liaised back to the Key Account Manager with solution options.
Responsibility for following the production chain to ensure that the planned timings, quality and accuracy of specification are achieved.
Raising works instruction documentation in line with the procedures of the Department as set out in the ISO system.
Responsibility for checking that the Company is in position of approvals for colour, text and construction prior to production, and ensuring that these approvals are available to production.
During the print ‘make-ready’ the Key Account Administrator will be expected to take responsibility for text checking their own clients pass sheets when during the office working hours and also checking a colleague pass sheets for text in their absence.
Good standard of Education.
Customer Services background, good telephone manner, as dealing with customers on the phone & in person & good all-round administrator.
Computer literate, with a knowledge of MS Word, Excel and databases.
Able to work well under pressure, with proven efficiency and ability to work to production deadlines.
Flexible, able to adapt to the organisation and its customers changing needs.
Effective communicator, able to work with people at all levels of ability and from different cultures & backgrounds and ability to work wee as part of a team.
Alison has an in-depth knowledge of the Print trade. She understood my requirements perfectly, matching my skills and abilities with the company selected.
...read what all our candidates say.
Anna understood my requirements very well, with good communication all the way through the process. Key has provided the best service to date in comparison to other recruitment companies that I have used in the past....read what all our candidates say.
Rachel understood my requirements very well, a good match of job requirements to my skills & experience.
Communcation with Rachel throughout the process was excellent.
...read what all our candidates say.
"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."