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Internal Sales/ Key Account Administrator (KE2062)


£20k - £24k


East Midlands

Location: Nottinghamshire


The Role:

  • This is a coordinating role encompassing the elements of both Internal Sales Liaison with the Customer & Production. 
  • The aim is to ensure that Customer requirements are met by the company specifically related to delivery times and quality and accuracy of specification. 
  • Ability to follow all necessary systems and procedures that are relative to the job and Department within the company’s procedures Health & Safety, Food & Hygiene, Environment, ISO 9000, BRC Standards or any relevant procedure.      
  • To support the Key Accounts Managers to ensure their customers receive the ‘best service’.  This may include trips to customers factories in the company of the Key Account Manager or attending meetings internally.
  • To Liaise with customers both in person and by telephone and other internal departments i.e. Production Administration Dept.
  • Requesting and obtaining price information form the Estimating Dept. and confirming prices to Customers.
  • Requesting samples / mock-ups from the Design Centre.
  • Processing of orders and raiding orders on the systems & progress chasing of orders.
  • Inputting of ‘call offs’ and negotiating deliver date with the customer to achieve best efficiencies in the factory.
  • Supplying customers with all information needed i.e. stock sheets.
  • Chasing the customers to take stock that’s overdue and arranging for the stock to be delivered or invoiced.
  • Liaising with the Key Accounts Manager on overdue accounts.
  • To work with the planner to ensure a suitable production slot has been arranged for the order, if any of the requirements cannot be met then it it’s essential that this is liaised back to the Key Account Manager with solution options.
  • Responsibility for following the production chain to ensure that the planned timings, quality and accuracy of specification are achieved.
  • Raising works instruction documentation in line with the procedures of the Department as set out in the ISO system.
  • Responsibility for checking that the Company is in position of approvals for colour, text and construction prior to production, and ensuring that these approvals are available to production.
  • During the print ‘make-ready’ the Key Account Administrator will be expected to take responsibility for text checking their own clients pass sheets when during the office working hours and also checking a colleague pass sheets for text in their absence.



  • Good standard of Education.
  • Customer Services background, good telephone manner, as dealing with customers on the phone & in person & good all-round administrator.
  • Computer literate, with a knowledge of MS Word, Excel and databases.
  • Able to work well under pressure, with proven efficiency and ability to work to production deadlines.
  • Flexible, able to adapt to the organisation and its customers changing needs.
  • Effective communicator, able to work with people at all levels of ability and from different cultures & backgrounds and ability to work wee as part of a team.
  • Commitment of Equal Opportunities.
  • Knowledge of the carton print packaging industry.
  • Willingness to work outside normal working hours.
  • Outgoing and cheerful personality.
  • Own Transport / Full Driving Licence.


Contact Abbie Morrison:

Abbie Morrison

Dedicated Administrator
0161 443 0064

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Kirstie Whitehead
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