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Internal Sales Engineer




North West

The Company:

Leading Instrumentation manufacturer


The Role:

  • The primary function of the role is to prepare Valve and Regulator quotations/proposals by engineering solutions for each customer application, technically review process and manage customer orders.
  • Working as part of the Internal Sales team, in conjunction with Field Sales, this role will be responsible for communicating with customers directly to prequalify enquiries, to ensure the customer receives the solution that fits their needs, then follow the quotation up, sometimes in co-operation with Field Sales, with customers and clarify queries
  • Respond to sales enquiries from customers, qualifying all enquiries to ensure proposals demonstrate the company’s full product and capabilities portfolio, maximising all bookings opportunities and quote to order ratio
  • Ensure all proposals meet the customers’ application and operational needs, are technically accurate and commercially verified and offer the best solutions that highlight customer business benefits
  • Liaise with Field Sales and Account Management to prioritise effort, gather competitive intelligence, agree product direction and price strategy to improve customer service consistent with account plans that contribute to their ongoing development
  • Respond to customer queries and clarification requests
  • Using standardised European and Business Unit processes, ensure the timely entering of orders into the sales order processing system verifying that all data is checked and accurate
  • Maintain delegations of authority
  • Maximise opportunities for all other company divisions wherever possible;
  • Be organised in your approach to quotations, time management and be able to organise others when needed within your specific work area
  • Ensure full compliance with legal and Company requirements with regards to Trade Compliance and Ethical Business and follow necessary procedures
  • Other responsibilities or tasks that are within your skills and abilities, whenever reasonably instructed



  • Educated to HNC/Degree level in an engineering discipline or equivalent, or relevant experience in the industry
  • Experience of operating within Valve and Regulator or process environment/industry advantageous
  • Demonstrate ability to communicate well across a matrix organisation
  • Background and experience in Inside Sales and/or Customer Service equivalent roles essential
  • Experience of using product and business systems and standard business reporting tools, for example Oracle and CRM systems
  • Demonstrate ability to communicate at both technical and commercial level to resolve customer issues
  • Awareness of LEAN principles, desirable
  • Demonstrate sound knowledge of products and portfolio
  • English fluency to business standard essential
  • Computer literacy essential with proficiency in Microsoft Office applications [Excel, Work and PowerPoint] essential
  • Demonstrate Think Customer values


Contact Anna Gale:

Anna Gale

Senior Engineering Consultant
0161 443 0006

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"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."
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