The primary function of the role is to prepare Valve and Regulator quotations/proposals by engineering solutions for each customer application, technically review process and manage customer orders.
Working as part of the Internal Sales team, in conjunction with Field Sales, this role will be responsible for communicating with customers directly to prequalify enquiries, to ensure the customer receives the solution that fits their needs, then follow the quotation up, sometimes in co-operation with Field Sales, with customers and clarify queries
Respond to sales enquiries from customers, qualifying all enquiries to ensure proposals demonstrate the company’s full product and capabilities portfolio, maximising all bookings opportunities and quote to order ratio
Ensure all proposals meet the customers’ application and operational needs, are technically accurate and commercially verified and offer the best solutions that highlight customer business benefits
Liaise with Field Sales and Account Management to prioritise effort, gather competitive intelligence, agree product direction and price strategy to improve customer service consistent with account plans that contribute to their ongoing development
Respond to customer queries and clarification requests
Using standardised European and Business Unit processes, ensure the timely entering of orders into the sales order processing system verifying that all data is checked and accurate
Maintain delegations of authority
Maximise opportunities for all other company divisions wherever possible;
Be organised in your approach to quotations, time management and be able to organise others when needed within your specific work area
Ensure full compliance with legal and Company requirements with regards to Trade Compliance and Ethical Business and follow necessary procedures
Other responsibilities or tasks that are within your skills and abilities, whenever reasonably instructed
Educated to HNC/Degree level in an engineering discipline or equivalent, or relevant experience in the industry
Experience of operating within Valve and Regulator or process environment/industry advantageous
Demonstrate ability to communicate well across a matrix organisation
Background and experience in Inside Sales and/or Customer Service equivalent roles essential
Experience of using product and business systems and standard business reporting tools, for example Oracle and CRM systems
Demonstrate ability to communicate at both technical and commercial level to resolve customer issues
Awareness of LEAN principles, desirable
Demonstrate sound knowledge of products and portfolio
English fluency to business standard essential
Computer literacy essential with proficiency in Microsoft Office applications [Excel, Work and PowerPoint] essential
Anna understood my requirements very well, she covered every aspect of the process thoroughly. She had a good communication flow and updated me regulary.
...read what all our candidates say.
Even though I wasn’t initially looking for a move Sue phoned me from time to time, and just got to know me. She was never pushy, and I was happy to talk to her. So when I knew it was time to find the right compa...read what all our candidates say.
"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."