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Talk to us 0161 443 0000

Head of Client Services

Salary:

c.£45k

Location:

North West

The Role:

  • Responsibility for the day-to-day management of the Client Services Team.
  • Identify staff training gaps, and implement training plans with HR.
  • Take ownership of existing client relationships and develop new relationships to enhance their portfolio of work and opportunities within these key Clients.
  • Ensuring effective internal and external communication to ensure work flows through the business as efficiently as possible.
  • Supporting of other areas of the customer service and sales team as work load varies where required by the business
  • Accuracy of data and reporting, management of complex and time sensitive campaigns and proactively looking at opportunities for innovation.
  • Acquiring a thorough understanding of the key customer needs, processes and requirements;
  • Develop and implement strategies to maximise the profitable growth and improved loyalty (buy more and buy more often) of existing key accounts.
  • Maximise existing customer relationships seeking opportunities to promote the company and the full range of its products and services.
  • Expanding the relationships with by continuously proposing solutions that meet and go beyond their objectives.
  • Ensure the correct products and services are delivered to the customer in a timely manner.
  • Serve as the link of communication between the Account Director and Client Services teams.
  • Support the Account Directors with any Client Services issues
  • Develop staff

 

Requirements:

  • Must have Large Format Digital Print Experience
  • People management skills
  • Fast and accurate administrative skills
  • Strong organisational skills
  • Problem solving attitude.
  • Personable approach, with good relationship building skills

Apply

Contact Anna Gale:

Anna Gale

Senior Engineering Consultant
0161 443 0006

Our specialist advisors

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Kirstie Whitehead
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Wayne Tyson
Divisional Director
Rachel O’Connell
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Anna Gale
Senior Engineering Consultant
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Senior Print Consultant
Craig Smith
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Darren White
Specialist Engineering Consultant
Jonathan Morgan
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Kelly Kehoe
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Emma Ingham
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Abbie Morrison
Dedicated Administrator
Debbie Sheridan
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Susan Oliver
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What do they say about us?

Our Client say

"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."
James Boydell
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