Enable the company to provide an efficient and cost-effective level of applications support, training and turn-key function on new and existing machine models, for both internal and external customer staff.
Provide a high standard of technical support to the sales team in terms of machine demonstrations, machine setting and programming to meet customer’s requirements & component cycle time calculation.
Provide a high standard of technical support to their customers in terms of formal training courses, hands-on training, customer development and after sales support.
Carry out machine demonstrations for customers as required by the Applications Manager. This includes setting up and programming the machine for either a customer’s component, or for a standard test component. Operating the machine for the customer, explaining the key elements of the process clearly and concisely, and answering the customer’s questions in a positive and helpful manner.
Prepare and prove machining methods and programs designed to provide solutions to customers’ manufacturing problems. This involves working through the sales engineer involved and liaising directly with the customer.
Calculate accurate and realistically attainable cycle time estimates as required by the sales engineers. These estimates must make use of the full capabilities of the machine to achieve the shortest possible cycle times that are realistically attainable and sustainable in the production environment.
Visit customer sites throughout the UK & Ireland to provide machine set-up, prove-out, cutting and operator training as required either as part of a new machine sales contract, or as requested by the end user.
Carry out installations as required by the Service Manager.
Install machines at customers’ premises.
Install machines in company Showrooms.
Checking machines are installed to the correct factory specification.
Notifying any shortages in the machine packing.
Testing the function and operation of machines to make sure they are safe to use.
Following the company’s Health & Safety procedures, and all additional Health & Safety procedures relating to the installation site.
Liaise where appropriate with any Service Engineer assigned to the customer to ensure a consistently high standard of service to the customer.
Visit customers to deal with issues relating to the proper operation of installed machines.
Provide customers and dealers with telephone support in all matters relating to the successful operation of their machines.
Study the features and functionality of new models and to attend manufacturers’ training courses as required ensuring that a high standard of technical support is available for all new machines from the date of their launch.
Be involved in the development of training courses for new machines.
Overseas travel may be required to assist dealer staff with machine set-up, programming or end user training at dealer premises or user sites.
Exhibition and in-house show support both in the UK and throughout their dealer network.
A proven history / track record of working with machinery.
Strong metal cutting knowledge.
Knowledge of available tooling and cutting processes.
I found the service provided was excellent. Alison explained the whole process. I would definitely use and recommend Key Recruitment (UK) Ltd.
I was pleased to be offered the position I applied for.
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I have been registered with Key for 5 years and have been submitted for 2 vacancies and have got both positions. It is a great service, friendly and they don’t mess you about like some other agencies that I have bee...read what all our candidates say.
Craig made sure to cater to my needs within the job – he had a clear conversation with me prior to looking for an opportunity for me and he made sure to bring me more than one option to choose from.
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"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."