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Sales Order Administrator (DW3029)

Salary:

£17.5k (£19.5k OTE)

Location:

North West

Location: Manchester

 

The Company: My client are the market Leader in Flow, Level, Pressure and Temperature Instrumentation.

 

The Role:

  • You will play an active role within the Sales Process to ensure the highest levels of customer satisfaction are achieved.
  • The role has a wide variety of duties and requires a high degree of initiative and self-motivation.
  • The primary focus of the role is to deliver a first-class level of service and ensure maximum customer satisfaction.
  • Commit to delivering the Customer Plus values and help with improvements toward meeting customer expectations. Communication and building trust with their customers is key to future success.
  • Creation of Accounts / Enquiries / Order / Return activities within Salesforce
  • Managing ‘Generic’ Tasks where support is required from other processes
  • Enter orders on to the SAP system and to gain an understanding of the SAP reporting process
  • Completion of reports using ZVMONI / HUB with weekly update to customer service team leader.
  • Required to handle incoming telephone calls received directly and via the team hunt-line. Manning of Hunt-line is mandatory to support cascade system.
  • Take ownership of the SAP / Salesforce customer database. To ensure all aspects of the database are accurately maintained and fit for purpose.
  • Prepare and deliver part-numbered fast quotes for customers in a timely manner (within 24hrs) and assist with administering of large and project FSE enquiries.
  • To manage related base business QFU and ensure activities are up to date, key objective being to complete follow up within 48 hours of customer receiving the quotation.
  • To provide proactive and reactive information to customers by actively managing orders through the system using delivery scheduling for all orders over 7.5k.
  • Recognition of dissatisfaction that may lead to a complaint and being able support those during close-out.
  • Liaison with the controlling process to administer any accounting queries.
  • Commit to self-education – i.e.: on the job training, self-learning and e-learning.
  • Have a basic understanding of product overview
  • Understanding of e-business and process

 

Requirements:

  • Educated to GCSE standard or equivalent including English and Maths A-D
  • Previous experience of telephone selling and questioning techniques.
  • Experience of handling / building customer relationships
  • Knowledge of processes and how they work
  • Experience of handling increased levels of workload
  • SAP
  • Salesforce
  • Engine
  • Outlook
  • B2B knowledge – Online shop
  • Case Tracking Software
  • Manages time effectively
  • Committed Attitude
  • Assertiveness
  • Methodical approach
  • Ability to work under pressure
  • A flexible approach to daily activities
  • Good organisational skills
  • Self-motivated
  • Able to multi-task
  • Ability to build customer relationships
  • Excellent communication skills both written & verbal
  • Excellent telephone manner
  • Computer literate
  • Excellent interpersonal skills and a high regard for exceptional
  • Ability to train others on related processes
  • Must be able to work as a team member and as an individual
  • Good understanding of customer requirements

Apply

Contact Darren White:

Darren White

Specialist Engineering Consultant
0161 443 0025

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