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Director of Client Services

Salary:

£Neg dep on exp

Location:

East Midlands

The Company

My Client is a specialist marketing solutions company, which has grown into a major player in the industry. They have huge experience across a wide range of services and sectors.

 

The Role:

Oversee and lead the client services team, to manage and develop their client relationships and deliver a quality service to meet client’s objectives.

 

Requirements:

  • The management of a team of account managers, to include setting objectives, conducting appraisals, etc. and ensuring that new starters are fully inducted and trained
  • Responsibility for service delivery performance across a number of key client accounts
  • Develop internal relationships within the business to ensure that client issues and/or initiatives are managed effectively and in a collaborative manner
  • Continually analyse processes and data to create efficiencies, drive change and value-added improvements
  • Responsibility for timely and accurate reporting of service management information and invoicing data
  • Drive client satisfaction through service improvement plans to eliminate repeat issues
  • To support, engage and motivate the team and lead by example.
  • Support the delivery of all departmental KPI’s, and all KPI’s are documented
  • Keep up to date management information and attend & report at management meetings
  • Ensure all customers have an account management structure so all clients are fully supported with full ownership across the team.
  • To support Production Manager to create a successful daily workflow so customer’s schedules are met, and they minimize machine standing.
  • To assist with ensuring that each job is fully documented and properly closed and that all additional costs are recovered from the client.
  • Ensure the agreed process and checking procedures are being followed for all jobs.

 

The Benefits:

The company offer a competitive salary package and a genuine opportunity to work for one of the leading companies in the industry. They offer a real opportunity to develop your career and be part of a very dynamic business.

Contact Craig Smith:

Craig Smith

Direct Mail & Print Consultant
0161 443 4992

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